Service coordination aims to place consumers at the centre of service delivery ensuring that they have access to the services they need, opportunities for early intervention and health promotion and improved health outcomes. The practice of service coordination particularly supports more effective ways of working with people with complex and multiple needs.
The OEHSCA supports member agencies to embed service coordination principles, tools and pathways to improve service delivery, reduce duplication and improve the client journey through the healthcare system.
The Victorian Service Coordination Practice Guide & Associated Resources are available to support good service coordination systems and practice. These include: